OZELLO LUXE AIRBNB TURNOVERS
SERVICE AGREEMENT
This Service Agreement (“Agreement”) is entered into as of the Effective Date below by and between:
Provider: Ozello Luxe Airbnb Turnovers, a [Florida ______________] with principal place of business at [Provider Address] (“Provider”).
Client: [Client Legal Name], with principal contact at [Client Address] (“Client”).
Collectively referred to as “Parties.”
Effective Date: ___ / ___ / _____
1. Recitals
A. Provider provides short-term rental turnover, cleaning, staging, linen, restocking and related hospitality services.
B. Client owns or manages the property(ies) identified in Schedule A and desires Provider’s services on the terms set forth herein.
2. Definitions
• Services — the turnover and related services described in Schedule B (Scope of Services).
• Property — each address identified in Schedule A.
• Fees — the compensation set forth in Schedule C.
• Force Majeure — events described in Section 14.
3. Scope of Services
Provider shall perform the Services for Client in accordance with Schedule B and any subsequently agreed Work Orders. Provider will use commercially reasonable efforts to meet agreed turnaround and quality targets but will not be responsible for failure caused by factors beyond Provider’s control.
4. Term; Renewal
4.1 Term. This Agreement commences on the Effective Date and remains in effect for an initial term of twelve (12) months.
4.2 Renewal. The Agreement shall automatically renew for successive 12-month terms unless either Party provides thirty (30) days’ prior written notice of non-renewal prior to the end of the then-current term.
5. Fees; Payment Terms
5.1 Fees. Client shall pay Provider the Fees in Schedule C. Fees may be per turnover, bundled subscription, or custom pricing for large properties.
5.2 Invoicing & Payment. Provider will invoice [weekly/monthly] as agreed. Invoices are due net 15 days unless otherwise specified. Payment is by ACH, credit card, or check.
5.3 Late Payments. Any unpaid balance after due date shall accrue interest at 1.5% per month (or maximum allowable by law). Provider may suspend Services for non-payment after seven (7) days’ written notice.
5.4 Deposits. Provider may require an initial deposit for new Clients, large properties, or special orders.
6. Client Obligations & Access
6.1 Access. Client shall provide secure and reliable access to the Property (keys, lockbox codes, electronic access) and any special instructions. Provider will keep an access log.
6.2 Safety & Condition. Client warrants that the Property is safe to enter and that there are no undisclosed hazards (e.g., biohazards, infestations, dangerous animals).
6.3 Personal Items. Client shall remove or identify valuable/personal items prior to Services; Provider is not responsible for unlabeled or unsecured items.
7. Supplies, Linens & Equipment
7.1 Provider Supplies. Provider will provide routine cleaning supplies and consumables unless otherwise agreed. Eco-friendly or branded supplies are available at extra cost.
7.2 Host-Supplied Linens/Items. Client may supply linens; Provider is not responsible for unlabeled or damaged host linens unless due to Provider’s negligence.
7.3 Equipment Loss/Damage. Provider is not responsible for normal wear-and-tear.
8. Standards, Inspections & Remedies
8.1 Standards. Provider will perform Services using industry standard procedures and trained staff.
8.2 Inspections & Documentation. Provider will perform quality inspections and can provide before/after photos upon request.
8.3 Remedy for Defects. Client must notify Provider within 48 hours of discovery of any claimed deficient Service. Provider will, at its discretion, re-perform the service or issue a credit for the affected turnover.
9. Subcontracting; Personnel
9.1 Subcontractors. Provider may subcontract Services but remains responsible for compliance and quality.
9.2 Background Checks & Training. Provider will perform background checks and training for staff consistent with industry norms.
9.3 Conduct. Provider will require staff to respect guest privacy and follow posted property rules.
10. Confidentiality & Data Protection
10.1 Confidentiality. Each Party will treat the other’s Confidential Information as confidential and use it only for performance under this Agreement.
10.2 Data. Provider will collect and process limited Client data as necessary to deliver Services and will comply with applicable data protection laws.
10.3 Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Ozello LUXE Turnover Cleaners LLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.
2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Ozelloturnovercleaners@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
11. Insurance; Liability; Indemnification
11.1 Insurance. Provider shall maintain general liability insurance (minimum $1,000,000 per occurrence), commercial auto, and workers’ compensation as required by law. Certificates of insurance will be provided upon request.
11.2 Limitation of Liability. Except for gross negligence, willful misconduct, or breaches of confidentiality, Provider’s aggregate liability for claims under this Agreement shall not exceed the total Fees paid by Client in the three (3) months preceding the event giving rise to the claim.
11.3 Indemnification. Each Party shall indemnify, defend and hold harmless the other from third-party claims arising from its negligence or willful misconduct. Client will indemnify Provider for claims arising from hazardous conditions at the Property or guest misconduct.
12. Property Damage & Claims
12.1 Reporting. Client must report alleged property damage within 48 hours of discovery. Provider will investigate and cooperate in resolution.
12.2 Resolution. If Provider is responsible, Provider will repair, replace, or reimburse for reasonable costs up to the liability limits. The Parties will attempt to resolve claims in good faith prior to litigation or arbitration.
13. Cancellation; Rescheduling
13.1 Cancellation Policy. Standard scheduling requires 24 hours’ notice to cancel or reschedule without charge. Same-day cancellations and no-shows may be subject to 50% of the scheduled fee unless due to extenuating circumstances.
13.2 Termination For Cause. Material breach not cured within fourteen (14) days of written notice permits termination for cause.
14. Force Majeure
Neither Party is liable for delays or failures due to events beyond reasonable control (acts of God, storms, epidemics, strikes). The affected Party shall give prompt notice and use reasonable efforts to mitigate.
15. Dispute Resolution; Governing Law
15.1 Governing Law. This Agreement is governed by the laws of the State of Florida.
15.2 Dispute Resolution. The Parties shall first attempt negotiation, then mediation. If unresolved, disputes will be submitted to binding arbitration in [County, FL], under AAA or JAMS rules. Each Party bears its own costs unless the arbitrator orders otherwise.
16. Termination & Post-Termination
16.1 Termination. Either Party may terminate for convenience with thirty (30) days’ written notice.
16.2 Wind-down. Upon termination, Client shall pay for Services rendered and Provider will return keys, accounts, and Client materials within seven (7) business days.
17. Independent Contractor
The Parties are independent contractors. Nothing in this Agreement creates an employment, partnership, or joint venture relationship.
18. Notices
All notices shall be sent in writing to the addresses in Schedule A and are effective upon: (a) delivery in person; (b) email with read receipt; or (c) five (5) days after certified mail.
19. Miscellaneous
19.1 Entire Agreement. This Agreement and its Schedules constitute the entire agreement.
19.2 Amendments. Any amendment must be in writing and signed by both Parties.
19.3 Severability. If any provision is invalid, the remainder remains in effect.
19.4 Assignment. Client may not assign without Provider’s written consent (Provider may assign to an affiliate).
19.5 Waiver. Failure to enforce any provision is not a waiver of future enforcement.
20. Schedules (Attach)
• Schedule A — Client & Property Information (addresses, contact persons, access instructions)
• Schedule B — Detailed Scope of Services & Checklists (per-room checklists, linen rotation rules, chemical lists)
• Schedule C — Fee Schedule & Payment Terms (per turnover fees, subscription pricing, rush fees)
• Schedule D — Insurance Certificates & Limits (Provider’s insurance details)
• Schedule E — Special Requests & Addenda (pet policies, eco options)
SIGNATURES
CLIENT:
Name: ____________________________
Title: _____________________________
Signature: ________________________ Date: _______________
PROVIDER:
Name: ____________________________
Title: _____________________________
Signature: ________________________ Date: _______________